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My Return & Exchange Policy

Ensuring you have a positive experience purchasing my artwork is a top priority for me. I’ve tried to make the process of purchasing artwork on-line as seamless as possible. I frequently hear that my original paintings look better in real life than in a photograph because the texture of the black lines really stands out. So, if you like an image on-line, I think you will like it even better in person.

To help make your experience worry free, I offer a 100% money back guarantee if contacted within the first 14 days of purchase on original artwork, greeting cards, jewelry, and prints. Items must be shipped back within 30 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please contact me immediately if you have any questions or concerns about your order kathy@kathylycka.com


Custom Orders

Unfortunately, due to the nature of custom prints and commission paintings, I’m unable to offer a full money back guarantee on these items, unless they arrive damaged or defective. However, I have developed a process where your approval is required every step of the way and your feedback is welcome and encouraged. When we work together to create a custom piece I provide pencil sketch proofs, color diagrams and photo images of your finished work before it's shipped out. All these steps are to safeguard against surprises. 

If for any reason you are unhappy with your custom order please contact me at kathy@kathylycka.com and I will do everything I can to rectify the issue in a timely manner.
 

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

To help make your experience worry free, I offer a 100% money back guarantee if contacted within the first 14 days of purchase on original artwork, greeting cards, jewelry, and prints. Items must be shipped back within 30 days of delivery. Visit www.kathylycka.com/guarantee for full details

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

I use only the finest, professional quality artist materials. My creations are designed to last, so you’ll treasure your new piece for years to come. Visit www.kathylycka.com/materials for full details.

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